We have re-opened our doors!
Please see the following announcement including the precautions we will be taking to keep you and our staff safe.
First, we’d like to take a moment to say thank you! You, our clients, have been so incredible during this trying time! You have supported us as we worked our way through the many obstacles the past few months, and we cannot thank you enough! Our staff is working extra hard these days to make sure you and your pet feel like you've had the best experience here. With that being said, please be patient and appreciative of our staff. The veterinary field is one of the harder fields, emotionally and physically. We are doing the best given the circumstances of Covid-19. We appreciate our clients so much! If you have any questions or concerns, please let us know.
Second, as we all know this virus has brought about protocol changes in many areas of our lives. Our cleaning protocols have been updated to ensure that we are killing any potential viral particles between clients in each area of the hospital. (We do acknowledge that this cleaning process may take some extra time, so please be patient with us as we try to get each room clean for you before bringing you and your pet into the building) Several changes have also been made in our protocols for seeing patients/clients. One change this virus brought about here has been our new curbside service, which we will continue by client request. If for any reason you feel uncomfortable coming into the hospital, or if it is simply more convenient for our staff to bring your pet into the building for his/her exam we would be happy to continue to provide that service at no additional charge. Another change that the virus has brought about is that our emergency cases are now seen on a drop off basis. This is something we will also be continuing, so that we can spend more time on the emergency cases with minimal interference on regularly scheduled appointments.
Finally, we wish to let you know that while we are doing everything we can to keep you and your pets safe and healthy in our hospital, we will need you to do your part too! We have put in place some social distancing guidelines based on recommendations by the CDC. Please take a moment to review these protocols before your pet’s appointment.
Social Distancing Guidelines
In following with the CDC guidelines, please keep at least 6 feet of space between yourself and others. We also require face coverings to be worn while inside the building. If you do not have a face covering, please let us know and one will be provided for you.
No more than 1 client per pet entering the building.
No more than 2 clients in the lobby at any given time.
No persons under the age of 16 in the building.
Upon entering the building, you and your pet will be directed to an exam room to wait in order to keep our lobby open.
COVID-19 Statement and Updates:
Updated 6/20/2020
Like you, we at Woodmoor Veterinary Hospital & Pet Lodge are keeping a close eye on the developing situation with COVID-19 (commonly known as coronavirus). Many of the recommended practices to help slow/prevent the spread of coronavirus are the very same protocols that we practice each and every day here, so there has been minimal change in our protocols. Our staff washes their hands frequently, and we urge you to do the same. We thoroughly clean each exam room between every appointment, including the “high touch” areas such as doorknobs. We have always had hand sanitizer available to both staff and clients, and will continue to do so.
We are open and performing all services as normal. We will be re-opening our front doors to our clients very soon, however upon client request we will continue to offer our curbside services as described here. Call us when you arrive in the parking lot. A doctor or technician will speak with you over the phone to gather the necessary information. After the call, a technician will be right out to bring your pet inside. The doctor will perform an exam and call to go over findings and any recommendations. After performing any services agreed to in this conversation, a technician will bring your pet right back to your car when he/she is ready to go. If your pet is ill and requires a longer stay with us, feel free to run errands or go home and return for pickup at a previously agreed upon time. This service will be offered to you at no additional charge.
As an additional precaution, we do ask that if you or someone in your household has a fever and/or cough that you reschedule any non-emergent appointments for a later date to protect other clients and our veterinary team. If you or anyone in your household has a fever and/or cough and your pet has a life threatening emergency, please give us a call on your way in to inform our team so that we may take the necessary precautions prior to your arrival, allowing us to immediately begin treating your pet.
Finally, we want to make sure that our clients are all informed on the virus itself. It is important to note that at this time, pets are not considered a source of infection for humans. Pets have not been shown to be infected by COVID-19, nor have they been shown to be asymptomatic carriers of the virus. While a few pets have tested positive for COVID-19 initially, further testing revealed that they were living with someone infected with the virus and the pet themselves was not carrying the virus. For more information on COVID-19 (coronavirus) please follow the link below for the most up to date information released by the American Veterinary Medical Association (AVMA).
https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19
Thank you in advance for your cooperation with these changing policies. Our hearts are with those who are being directly affected by this outbreak.
Like you, we at Woodmoor Veterinary Hospital & Pet Lodge are keeping a close eye on the developing situation with COVID-19 (commonly known as coronavirus). Many of the recommended practices to help slow/prevent the spread of coronavirus are the very same protocols that we practice each and every day here, so there has been minimal change in our protocols. Our staff washes their hands frequently, and we urge you to do the same. We thoroughly clean each exam room between every appointment, including the “high touch” areas such as doorknobs. We have always had hand sanitizer available to both staff and clients, and will continue to do so.
We are open and performing all services as normal. We will be re-opening our front doors to our clients very soon, however upon client request we will continue to offer our curbside services as described here. Call us when you arrive in the parking lot. A doctor or technician will speak with you over the phone to gather the necessary information. After the call, a technician will be right out to bring your pet inside. The doctor will perform an exam and call to go over findings and any recommendations. After performing any services agreed to in this conversation, a technician will bring your pet right back to your car when he/she is ready to go. If your pet is ill and requires a longer stay with us, feel free to run errands or go home and return for pickup at a previously agreed upon time. This service will be offered to you at no additional charge.
As an additional precaution, we do ask that if you or someone in your household has a fever and/or cough that you reschedule any non-emergent appointments for a later date to protect other clients and our veterinary team. If you or anyone in your household has a fever and/or cough and your pet has a life threatening emergency, please give us a call on your way in to inform our team so that we may take the necessary precautions prior to your arrival, allowing us to immediately begin treating your pet.
Finally, we want to make sure that our clients are all informed on the virus itself. It is important to note that at this time, pets are not considered a source of infection for humans. Pets have not been shown to be infected by COVID-19, nor have they been shown to be asymptomatic carriers of the virus. While a few pets have tested positive for COVID-19 initially, further testing revealed that they were living with someone infected with the virus and the pet themselves was not carrying the virus. For more information on COVID-19 (coronavirus) please follow the link below for the most up to date information released by the American Veterinary Medical Association (AVMA).
https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19
Thank you in advance for your cooperation with these changing policies. Our hearts are with those who are being directly affected by this outbreak.
